This page answers the most common questions about Genie 3, including pricing, credits, account setup, commercial use, API access, and generation quality. If your question is not listed, contact support with your account email and a short issue summary.
Getting Started
What is Genie 3?
Genie 3 is a browser-based AI creation platform for generating and editing visual content from text prompts and optional image references.
Do I need to install anything?
No. Genie 3 is designed to run in modern browsers without desktop installation. For best performance, use the latest Chrome, Edge, Safari, or Firefox.
Can I use Genie 3 on mobile?
Yes. Most features are available on mobile browsers, but long prompts and multi-step editing are typically easier on desktop.
Plans, Credits, and Billing
Is Genie 3 free?
Genie 3 may provide free trial credits for new users. After free credits are used, you can continue with a paid plan or top-up credits, depending on available billing options.
How do credits work?
Each generation consumes credits based on model type, output size, and generation mode. Higher-quality or longer outputs usually cost more credits.
Do credits expire?
Credit validity depends on your plan terms. Check your billing page for the exact expiration policy linked to your account.
Can I get a refund?
Refund requests are handled according to the current billing policy. For faster review, include payment date, order ID, and the issue you experienced.
Usage Rights and Safety
Can I use Genie 3 outputs for commercial projects?
Commercial use is generally tied to your subscription tier and policy terms. Review the Terms of Service and license details before publishing client work, ads, or product assets.
Who owns generated content?
Ownership and usage scope depend on applicable terms and your selected plan. If you work in regulated or client-sensitive contexts, confirm rights in writing before delivery.
Does Genie 3 store my prompts or uploads?
Genie 3 may process prompts and uploads to provide the service and improve reliability. Refer to the Privacy Policy for data retention, deletion requests, and account-level controls.
Account and Access
I cannot log in. What should I do?
- Confirm you are using the same sign-in method as registration (email, Google, etc.).
- Check spam or promotions folders for verification emails.
- Disable ad blockers or strict tracking protection temporarily.
- Try an incognito window to rule out cookie conflicts.
How do I change my email or password?
Open account settings after sign-in. If your account uses social login, password updates are managed by that provider instead of Genie 3.
Can I delete my account?
Yes. Use account settings if self-serve deletion is available, or contact support with your registered email to request account closure.
Generation Quality and Errors
Why did my generation fail?
Common causes include temporary model load issues, invalid prompt formatting, unsupported file types, browser memory limits, or unstable network connections.
How can I get better results?
- Use clear subject + style + lighting + composition instructions.
- Add constraints (color palette, camera angle, aspect ratio, background).
- Iterate in short steps instead of rewriting the whole prompt every time.
- Upload clean, high-resolution references when using image-guided modes.
Why does output quality vary across models?
Different models are tuned for different strengths (speed, realism, style fidelity, or consistency). Select the model based on your target outcome instead of default settings alone.
API and Team Workflows
Does Genie 3 provide an API?
API availability may depend on product stage and plan type. Check the developer or pricing pages for current API access details.
Can teams share a workspace?
Team features vary by plan. If you need shared assets, role permissions, and centralized billing, review the business or team offering.
Still Need Help?
Contact support with: account email, device/browser version, steps to reproduce, and screenshots of the issue. Clear details help the support team resolve problems faster.